Last updated: 10 July 2020

Protecting your data and privacy is very important to Christophe's.

This policy sets out the basis upon which we will process personal data that we collect from you, or that you provide to us when you use our Services meaning the services relating to the Christophe's online ordering at

Please read the following carefully to understand the types of information we collect from you, how we use that information and the circumstances under which we will share it with third parties.

Please read these terms carefully before ordering as these terms will apply to any orders you place online using the Service.

By placing an order using the Service, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not accept these terms and conditions, you should not place an order.

You accept and consent to this Privacy Policy when you sign up for, access, or use our Services.


1. Personal Information

Information you give us:

We do not capture or store any Personal Information about you when you visit this website (, except where you choose to submit Personal Information by using our online ordering service. The data collected and stored will at all times be adequate, relevant and not excessive.

When you submit an order using our Services we collect personal information which may include: first name, last name, phone number and email address. All of the above personal information that you enter is only used to process your order and all personal data is deleted within 30 days.

We will provide the Services to you and on the basis of the Information that you have provided. You agree to provide accurate information and to update any changes to your information.

Information we collect about you:

We may process and collect data related to the use of the Services such as orders and order value, time, date, payment method, location, billing name and billing address for the purpose of delivering the Services to you.

All of the above collected information is stored on our systems in order to deliver the Services we provide to you.

Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with GDPR.

Personal information you give us when placing an online order using the Service is deleted within 30 days meaning that all order data is anonymised within 30 days of the collection day.

2. Non Personal Information

We also use aggregated customer data, which has been stripped of any personally identifying information to help us identify trends and improve our service. We may also collect the Internet address (IP address) and other identifying information about the computer or device you use to access our Services in order to help detect possible instances of unauthorised access and usage.


We use temporary session cookies in order to maintain your secure session while you are using the online ordering service. This type of cookie is destroyed when you end the browsing session. You may also opt to use a type of cookie called local storage to save the required checkout details such as name, email address, phone number and billing address. This type of cookie is stored on your device. These cookies are not used for tracking or to store any personal or non-personal data on our systems.


We may use information collected about you in the following ways:

  • to process the order you requested for collection;
  • to verify the identity of the person who places the order where required;
  • to contact you if required in connection with your order or to respond to any communications you might send us;
  • to deal with queries you may have in connection to your order;
  • to send you a credit voucher if / when applicable;
  • to conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.

Please note that all personally identifiable information collected to fulfil your order is anonymised within 30 days from time of order.


Third Party Payment Processor:

Our Services provide the facility to make online payments. We use a third party payment processor, SagePay, to process payments made to us online using credit or debit cards. The personal information including card numbers, which you provide to this third party is never stored on our systems. As such, this information is subject to the privacy and data retention policies of the payment provider being used. We will share with this third party only the necessary information and transaction data required for the purposes of processing the online order.

Other Third Parties

We will never sell, rent or trade your data to anyone.

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the disclosure is required to process an order or other communication from you or to perform the Services for which you have requested by placing the order online. We use reputable agents (data processors) to fulfil services or perform any necessary functions on our behalf in regards with the Services. The information that we provide to them will be protected by a confidentiality agreement and is to be used solely for fulfilling the Services.

We will however disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other valid legal process.


Your Personal Data is hosted on a secure server within the EEA. We use reasonable organisational, technical and administrative measures to protect personal data. Unfortunately no data transmission or storage system can be guaranteed to be 100% secure.

We would always advise you to be cautious as regards disclosing your personal details online. We will only ever request your personal details if you are seeking to initiate contact with us or if you make a request for a particular service.

Please do not send us bank card information and / or other sensitive information by email or by any other means

Please note that while we seek to protect your information and maintain the security of our Services, information that is located on the outside of a collection package may be visible to others.


Any external links to other websites are clearly identifiable as such and we are not responsible for the content or the privacy policies of these other sites as they may not maintain the same privacy standards that we maintain.


Online orders are placed as guest, that means that the users have the ability to make online orders without logging in to an account or saving any information in a database (such as username, password etc.). The customer information is applied to one order only, and is not stored for further reuse.

Please be aware that we retain a record of each transaction but anonymise personal information within 30 days from the order collection date. All personal data that we hold on you for that period is viewable by you during the ordering process and on the confirmation email sent to the email address you provided at the time of ordering.

After that period, your personal information will be anonymised, this means that your personal data will be rendered anonymous in such a manner that the data subject (i.e. you) is no longer identifiable. Only via the ordering number.


Under no circumstances are the Services directed to and/or intended for use by individuals under the age of eighteen (18). Such individuals are prohibited from using the Site and or the Services and should not provide Personal Information through the Site and Services.


Any changes to this Privacy Statement will be posted on the website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are advised to review this Privacy Policy periodically for any changes.